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Beyond the Script: How AI is Revolutionizing Customer Service for Both Customers and Agents
We all know the frustration of bad customer service: endless hold times, having to repeat information, and feeling like you're talking to...
Jeff Huckaby
Apr 7, 20253 min read
Edge Computing: Giving Your Toaster a PhD in Real-Time Analytics
Edge Computing and Real-Time Analytics: Bringing the Power to You! Picture this: You're about to pour yourself a bowl of cereal, only to...
Jeff Huckaby
Aug 5, 20245 min read
Say Goodbye to 'Please Hold': NLP's Customer Service Magic Trick
Imagine your customer service team with superpowers. They can understand every customer perfectly, predict their needs before they even...
Jeff Huckaby
Jul 31, 20244 min read
From Farm to Future: The Intersection of Drones, IoT, Agriculture, Computer Vision, and Embedded Analytics
Growing up, I often heard stories from my dad, mamaw, and papaw about their life on a farm in Clinton, Tennessee. They spoke of their...
Jeff Huckaby
Jun 3, 20243 min read
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