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Beyond the Script: How AI is Revolutionizing Customer Service for Both Customers and Agents
We all know the frustration of bad customer service: endless hold times, having to repeat information, and feeling like you're talking to...
Jeff Huckaby
Apr 73 min read
1


Unlocking the Secrets of Your Building: How Analytics Can Transform Facility Management
Keeping your facilities in tip-top shape is no easy feat. It's a constant juggling act of repairs, upgrades, and that never-ending quest to
Jeff Huckaby
Feb 186 min read
10


History Repeats: What Spreadsheets, Accountants, AI, and Data Quality Tell Us About the Future
Why data quality Matters More Than Ever in the Age of AI Remember when everyone said spreadsheets would replace accountants? Spoiler...
Jeff Huckaby
Nov 4, 20244 min read
44


Charting an Ethical AI Course: The LLM Challenge in Healthcare, Part 2
As Large Language Models (LLMs) continue to make significant inroads into healthcare, as discussed in Part 1 of this series, we find...
Barry P Chaiken, MD
Oct 1, 20245 min read
3


Balancing Innovation and Ethics: The LLM Challenge in Healthcare, Part 1
The rapid advancement of artificial intelligence (AI) has opened up a world of possibilities for healthcare. At the forefront of this...
Barry P Chaiken, MD
Oct 1, 20246 min read
2


From Numbers to Knowledge: Crafting an Analytics Strategy That Works
Some say data is the new gold in today's fast-paced world. Data with a solid analytics strategy is more akin to oxygen. Oxygen is...
Jeff Huckaby
Oct 1, 20244 min read
7


The Human Touch in a Digital World: Emotional Intelligence for AI Success
The Magic Elixir in Human-AI Teamwork: Emotional Intelligence Have you ever felt like talking to a wall when using AI tools? Get ready...
Jeff Huckaby
Sep 17, 20244 min read
2


Edge Computing: Giving Your Toaster a PhD in Real-Time Analytics
Edge Computing and Real-Time Analytics: Bringing the Power to You! Picture this: Â You're about to pour yourself a bowl of cereal, only to...
Jeff Huckaby
Aug 6, 20245 min read
2


Say Goodbye to 'Please Hold': NLP's Customer Service Magic Trick
Imagine your customer service team with superpowers. They can understand every customer perfectly, predict their needs before they even...
Jeff Huckaby
Aug 1, 20244 min read
3


Possible future states of AI evolution - and the one thing you have to have
Embark on a journey through the possible future states of AI evolution - and discover the one essential element that underpins them all....
Jeff Huckaby
Jun 25, 20247 min read
2


From Farm to Future: The Intersection of Drones, IoT, Agriculture, Computer Vision, and Embedded Analytics
Growing up, I often heard stories from my dad, mamaw, and papaw about their life on a farm in Clinton, Tennessee. They spoke of their...
Jeff Huckaby
Jun 4, 20243 min read
10


Computer Vision Driven AI: Catalyst for Increased Patient Throughput
As healthcare information technology professionals, we always look for innovative ways to improve patient care and operational...
Barry P Chaiken, MD
Jul 11, 20233 min read
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